Uber rolls out new panic button for riders
WEST PALM BEACH, Fla. (CBS12) —
Uber is now rolling out new safety features so riders can immediately get help if something goes wrong.
It’s a panic button in the Uber app and if anything goes wrong during a ride, just swipe up, hit the screen a few times, tap "dial 911," then confirm you need help.
Abigal Urieta of West Palm Beach gets an Uber every night from her job on Clematis Street to her home just three miles away.
Urieta says she feels safe when she takes an Uber.
“I do," she said. "The drivers I get are very nice. I have no fear for them.”
But Urieta is relieved to learn that Uber is taking her safety very seriously.
“That’s good,” she said. "That really saves people lives in dangers with their Uber driver or any kind of driver."
By pressing the button, riders will be able to share their location with 911 dispatchers. In some cities, it will transmit the color, make and model of the passenger’s vehicle.
“For me personally, I’ve never had an issue," said David Morganstein, who regularly rides Uber. "But for a woman, for a single woman, it’s a huge issue."
Morganstein is convinced the feature will work for everyone.
The safety feature, first announced in April, follows recent reports of sexual assault and other violence experienced by passengers.
CBS12 News asked Urieta if she’d use the feature if she felt her safety was in jeopardy.
“I’d definitely use it,” she said.
This isn’t just for Uber riders; there’s a similar panic button for drivers too.
You can also share your trip with people in your contact list as well.