Authorities warn about bank scam

Authorities warn about bank scam (WPEC)

Conned out of hundreds of dollars in a matter of minutes.

Now a local grandmother is speaking out to warn others.

Palm Beach County detectives say scammers are using a new face-to-face scheme to get yours.

It all started when Arlene Schwartz from suburban Boynton Beach got a phone call.

“She said, My name is Melanie, I’m from Chase Bank.' She said, 'I have some bad news for you, but don’t worry about it. We’re going to take care of everything,'” she said.

The caller told Schwartz someone had taken her Chase Bank debit card and made more than $6,000 in fraudulent purchases at various stores, which is something most banks do.

But here’s the red flag.

The caller said they would send someone to Arlene’s home to get the debit card and issue her another one or put a lock on the card.

“I absolutely cannot believe I fell for this,” Schwartz said.

She says when she opened her front door, a well-dressed man was standing there and she handed him her debit card.

In a matter of minutes, she says the impostors used her card at a Chase Bank to clean out her checking account.

Arlene says she never gave anyone her PIN number, but somehow they were able to withdraw money from her account.

“I was scammed," she said. "I was very angry. Oh my God. Yes."

Officials released this photo of the man who they say withdrew cash from Schwatz's bank account.

“I should’ve hung up immediately," she said. "I would say to anybody which I do now, if you don’t know the telephone number that somebody’s calling you, hang that phone up."

The Better Business Bureau says banking institutions would never send a representative to your door to talk to you about credit card fraud.

If you get a call from someone claiming to be from your bank, hang up and call your bank to confirm the call is legitimate.

Chase Bank replaced the hundreds of dollars stolen from Schwartz's checking account.

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