MENU
component-ddb-728x90-v1-01-desktop

Free WiFi from Comcast during Hurricane Irma

Comcast Xfinity WiFi Mobile Landing Page. (Photo courtesy: Comcast)

Comcast will offer free Xfinity WiFi service across Florida to help residents and emergency personnel, the company said in a statement.

Comcast will open more than 137,000 Xfinity WiFi hot spots throughout the state for anyone who needs them, including non-Xfinity customers.

“We know it’s critically important for everyone to have a means of communication at their disposal before, during and after a storm with the potential impact of Hurricane Irma,” said Amy Smith, senior vice president for Comcast’s Florida Region. “By activating our WiFi hotspot network across the state now before the storm, we increase the chance that more people can stay connected. It’s something we’re proud to do for our communities and our state at a time when we all need to support each other.”

Residents can visit Xfinity.com/wifi for both indoor and outdoor hotspot locations. People in range of the hot spot can select the "Xfinitywifi" network name and be automatically connected in the future. Xfinity customers can sign in with their usernames and passwords for automatic connection, according to the company.

Officials say non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page. From there, non-customers will be able to renew their complimentary sessions every 2 hours through Sept. 15.

Comcast officials state that they will do their best to maintain power through the storm, but should they lose power in an area because of an outage, local power must be restored before video, phone and internet services can begin working again.

Comcast offers these tips to Xfinity users:

  • The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
  • If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
  • Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
  • Customers can chat online with an agent or visit customer.xfinity.com/help-and-support. Using social media, customers can connect with Comcast on Twitter.


Trending