Consumer Alerts: Samsung recall return

Consumer Alerts: Samsung recall (WPEC)

Not everyone is having luck replacing their exploding Samsung Galaxy Note 7 phones. Kathy Love would love to get rid of her Galaxy Note 7.

"I'm always worried about it," Love said.

More than two months after Samsung recalled it because they were catching fire, Love says neither her carrier nor Samsung will take the phone back because she bought it on Craigslist.

"They said 'you'll have to go to Craigslist and find the third party and get a receipt,'" Love said.

A problem for Love, who says she can't find the seller, is worried the phone is putting her and others in danger.

"Why wouldn't they want to get it out of my hands?? because i could or somebody else could get injured," she said.

According to the Consumer Product Safety Commission, Samsung did agree to recall and replace the phone purchased through third parties like Craigslist and eBay. But for more than two months, Love's had no luck.

"I've been trying to return this phone since the second week in September," she said.

Samsung says 85 percent of the one-million recalled phones have been returned, refunded or replaced with safer models.

The company wouldn't tell us why Love was given the runaround, but says says "Customer safety remains our highest priority."

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